Product Return Information

We want you to be satisfied with your purchases, If you receive a wrong or defective item, we will promptly send you a replacement or issue you a refund after you have returned the product (Shipping & Handling is not refundable).

Wrong or defective item must be returned no later than 7 days after you receive them. All we request is that you email us upon receipt of defective goods and request a RMA number (Return Merchandise Authorization Number) and to clearly mark the RMA number on the outside of the returned item. Failing to have the RMA number can result in delay in exchanging your defective product or issuing a refunding.

Request a RMA

If you have a product that needs to be returned contact us either by phone or email to get a RMA number so you can return your product

• By email: product-returns@romixchem.com

• By phone number: 800.331.2243